jimbo wrote:
We have been inundated with phone, text and email scams even more than ever during lockdown.
We have a number of bank and savings accounts. Last week a telephone scammer convinced my wife that one account had been compromised and that she needed to transfer £9,000 into another account for safe keeping. She didn’t do it, but some might have found him believable but she didn’t. Yesterday we found that someone had accessed another account and was transferring money out at £250 a time. Four visits to the account saw almost a grand taken. We could not stop it, and we could not contact our bank by phone. It took over five HOURS to get through to the bank to put a stop on transactions. I had three phones ringing in a queue, and when I got through to a human, they would transfer us, and the call was lost, start again, and again. In the meantime we did move the money in that account to another that the scammer couldn’t access.
After four hours we were assured the lost money would be refunded and the account frozen.
We were also asked if we would like to make a complaint.
I asked if bears poo in the woods. We were offered a paltry amount by the unnamed bank.
The banking ombudsman beckons.
I won’t mention which bank we were dealing with, that would be unfair.
Having a few days off now, even though it’s against the rules, I thought I might visit my friend Lloyd, who lives in Halifax.
Doesn't say much for bank online security systems if any old Tom, Dick or Harry can steal money from someones bank account with relative easy, it also doesnt say much for the banks if they can neither be contacted about the crime or do anything to stop it once they know about it.