wannabeeahack wrote:
doubled
so that could be up from 1 to..............2
so that could be up from 1 to..............2
Not too sure 49 drivers could have 1 complaint divided by themselves.
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| Rude behaviour, bad driving and overcharging http://taxi-driver.co.uk/phpBB2/viewtopic.php?f=2&t=10940 |
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| Author: | captain cab [ Mon Mar 09, 2009 5:09 pm ] |
| Post subject: | Rude behaviour, bad driving and overcharging |
Rude behaviour, bad driving and overcharging top list of complaints against Southampton cabbies COMPLAINTS about taxi drivers in Southampton have more than doubled in the past two years, the Daily Echo can reveal. Overcharging fares, bad driving and rude behaviour were the most common cause of complaint against 49 drivers last year. However, a Freedom of Information request showed that not a single driver had their licence stripped by Southampton City Council in 2008. It comes just days after the Daily Echo reported that the city’s 480 hackney carriage drivers and taxi firm bosses are to be balloted on whether they want to increase fares |
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| Author: | wannabeeahack [ Mon Mar 09, 2009 5:53 pm ] |
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doubled so that could be up from 1 to..............2 |
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| Author: | Sussex [ Mon Mar 09, 2009 6:09 pm ] |
| Post subject: | |
wannabeeahack wrote: doubled
so that could be up from 1 to..............2 Not too sure 49 drivers could have 1 complaint divided by themselves.
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| Author: | wannabeeahack [ Mon Mar 09, 2009 6:51 pm ] |
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Sussex wrote: wannabeeahack wrote: doubled so that could be up from 1 to..............2 Not too sure 49 drivers could have 1 complaint divided by themselves. group booking? |
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| Author: | wannabeeahack [ Mon Mar 09, 2009 6:52 pm ] |
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bad driving? who made passengers driving examiners? |
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| Author: | gusmac [ Mon Mar 09, 2009 6:54 pm ] |
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wannabeeahack wrote: bad driving? who made passengers driving examiners?
Who said the complaints were from passengers? |
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| Author: | captain cab [ Mon Mar 09, 2009 7:01 pm ] |
| Post subject: | |
The whole story..... http://www.dailyecho.co.uk/news/4186170.Complaints_against_Southampton_taxi_drivers_soar/ Rude behaviour, bad driving and overcharging top list of complaints against Southampton cabbies COMPLAINTS about taxi drivers in Southampton have more than doubled in the past two years, the Daily Echo can reveal. Overcharging fares, bad driving and rude behaviour were the most common cause of complaint against 49 drivers last year. However, a Freedom of Information request showed that not a single driver had their licence stripped by Southampton City Council in 2008. It comes just days after the Daily Echo reported that the city’s 480 hackney carriage drivers and taxi firm bosses are to be balloted on whether they want to increase fares. Official figures released by the city council show the number of complaints rose from just 19 in 2006 to 31 in 2007 and 49 last year. Bad behaviour was the biggest gripe (32 complaints), followed by overcharging (28), driving (22), unlicensed hire (six), failing to arrive (four) and talking on the phone (three). In 2006, one driver lost his licence for repeatedly overcharging customers and a second lost his licence for being abusive. Southampton Taxi Consultative Council chairman Clive Johnson said the actual number of complaints was far higher because many were made directly to firms. Mr Johnson, who is also chairman of Radio Taxis, said any of his drivers caught overcharging were made to repay the full fare and multiple offenders were sacked. Anyone who wants to become a taxi driver must hold a British driving licence, pass a medical, undergo a criminal record check and complete a “knowledge” test of Southampton. However, Mr Johnson said this process was far too simple and all Radio Taxi drivers, including company directors, were this month due to undergo a Government-funded driver safety awareness course, for a BTEC qualification. Southampton Hackney Association chairman Ian Hall called for new drivers to also undergo a test on their command of English and undertake a course to improve their customer service skills. “We are ambassadors of the city and nobody wants bad driving or bad behaviour from drivers to be the impression people have of Southampton,” he said. Under a new table of fares proposed by the SHA, the daytime starting fare will go up from £2.20 to £2.60, while the night-time one will go up from £2.95 to £3.50. The distance after which charges go up is also changing and will mean a one-mile daytime journey would go up from £3.80 to £4. For example, a threemile trip will cost £7.20 instead of £6.60, while a five-mile journey would cost £10.40 rather than £9.20. The fare ballot comes as dock owners Associated British Ports is to hand responsibility for selling its docks permits to the city council in a bid to raise standards and increase the number of taxis allowed to pick up a cruise passengers from 170 to 200. ABP last year suspended the issue of new docks permits through the STCC amid a row over dress codes, cherry picking of fares, allegations of overcharging, a shortage of taxis and squabbles between drivers from rival firms. Royston Smith, Cabinet member for economic development, attributed the rise in complaints to an awareness campaign run by the council to encourage more people to voice concerns about cabbies. |
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| Author: | cabbyman [ Mon Mar 09, 2009 7:54 pm ] |
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There are quite a few recently arrived 'non-locals' in Sothampton, I believe. However, if their knowledge test is anything like ours, it's the ones who fail it that you'd worry about!!!! 
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| Author: | cabby john [ Tue Mar 10, 2009 5:03 am ] |
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As ever there are stats and there are stats! It would be interesting to see how many complaints came from days and how many from the night shift, if you are wondering where I am coming from - it is just that we pick up so many inebriated experts who quite frankly could not tell you the time of day, but just happen to know our job inside out. In fact the inebriated could be days as well - but I suspect that most of them are from a Saturday night, and the L.As + the press listen to them and are quite prepared to condemn us. There may very well have been xxxx complaints - but how many were substantiated? |
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| Author: | captain cab [ Tue Mar 10, 2009 9:13 am ] |
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Isnt Southampton a T&G area? I wondered why the reps seemed more concerning with bringing in a BTEC
CC |
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| Author: | wannabeeahack [ Tue Mar 10, 2009 9:22 am ] |
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i wonder what the ratio is of complaints vs journeys undertaken? you can please some of the people all of the time you can please all of the people some of the time you cant please all of the people all of the time the fact that its a fiver for for 2 miles is enough to upset most of em |
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| Author: | Sussex [ Tue Mar 10, 2009 7:21 pm ] |
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captain cab wrote: Isnt Southampton a T&G area?
Isn't Eastbourne a NTA area, and I wonder what happened to them last night. 
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| Author: | cabbyman [ Tue Mar 10, 2009 7:54 pm ] |
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wannabeeahack wrote: the fact that its a fiver for for 2 miles is enough to upset most of em
Where did you get that figure from? 
It's good news for us because that just raises them above our tariff and they make a cross-border charge, so we should win a few back. |
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| Author: | captain cab [ Wed Mar 11, 2009 6:28 pm ] |
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Sussex wrote: Isn't Eastbourne a NTA area, and I wonder what happened to them last night.
I dont know.....but I'm sure it'll be worth a debate. CC |
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| Author: | captain cab [ Wed Mar 11, 2009 6:28 pm ] |
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Sussex wrote: Isn't Eastbourne a NTA area, and I wonder what happened to them last night.
I dont know.....but I'm sure it'll be worth a debate. CC |
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