Hull bosses react as women report spate of 'terrifying' taxi ordealshttps://www.hulldailymail.co.uk/news/hu ... rt-2644333Peter Nilsson and Magnus Murray have had their say after worrying stories appeared on social media last weekHull taxi bosses have urged cabbie drivers to act like “human beings” and not abandon their customers after a number of worrying reports involving drivers on social media.
In the past week, a number of women have taken to Facebook to post alarming ordeals involving taxi drivers in the city.
Kayleigh-Marie Jopling, a mum-of-two from Hessle, claimed that a taxi driver abandoned her in Spring Bank at 4.30am last Sunday morning.
Just a day prior, Abbie Jones, a University of Hull student, alleged that she and her friends were subjected to foul-mouthed tirades by a cabbie driver.
Both of the women got in vehicles waiting in the taxi rank at Hull Paragon and Magnus Murray, secretary of the Humber Taxi Association, said it is worrying to hear accounts of such behaviour which he feels is becoming more common.
'Drivers should be getting people home safe'Image: Hull Daily MailHe wants taxi drivers to show more compassion towards passengers, particularly women and young children, if they are missing small amounts off their fare.
Mr Murray said: “What concerns me is that if a young girl is short on a £4 fare because she only has £3 a driver would kick her out. What is he achieving?
“It’s pounds and pennies. Carry on taking them to where they want to go and I just want them to think that they have done a good deed getting people home.
“It is women and young children who are getting kicked out because they haven’t got the fare but these taxi drivers are human beings and they should be getting these people home safe.
“That to me is far more important than arguing over a few quid.”
Mr Murray, who is part of the Humber Taxi Association which was previously known as the Humber Private Hire Association (HPHA), has urged unhappy customers to carry on reporting their experiences to Hull City Council and the individual taxi operators.
“Make an official complaint through the correct procedure,” Mr Murray said. “That makes it formal and we urge people to report it to the licensing officers.
“There are always two sides to a story but if a driver gets pulled in it is on his record and if that type of behaviour reoccurs they can suspend their licence.”
What to do if you're a customerPeter Nilsson, who is chairman of the Hull Hackney Carriage Association, was also keen to issue advice to drivers and passengers following recent articles published by Hull Live.
Image: Hull Daily MailHe said he was “not happy” hear about customers having bad experiences in taxis and reiterated that drivers have a “duty of care” to their customers.
“We want every ride we do to be safe for both driver and customer,” Mr Nilsson said. “When getting in a taxi, take a picture of the taxi or take note of the number on the doors.
“This helps track down the vehicle you’ve been in. Should any customer feel the driver isn’t being professional, please video the journey.
“Almost everyone has a phone that can do this. If a complaints needs to be made, this is evidence that can be used.”
'Drop non-payers off at nearest police station'From a drivers’ point of view, Mr Nilsson also pointed out that cabbies have a right to end the journey immediately should they be subjected to abuse en route.
He said that if someone refuses to pay, taxi drivers are entitled to drop customers off at a police station.
“Each taxi is an individual business. We expect to be paid for every journey. We advise taxi drivers that if someone refuses to pay that passenger should be dropped off at the nearest police station.
Anyone who wants to complain about their taxi experience should call Hull City Council’s licensing authority on 01482 300 300.