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PostPosted: Sat Oct 14, 2023 12:02 pm 
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If you think the Chorley trade has been mentioned on here before, but can't recall precisely, then one look at the photo will confirm that you weren't imagining it :lol:

I mean, that hair and beard can't be entirely natural, surely :-o

But where to start with some of this?


Extra peace of mind for Chorley taxi passengers as drivers unite - this is why they say it's better than Uber

https://www.lep.co.uk/lifestyle/travel/ ... er-4371493

Taxi passengers are being offered extra peace of mind, thanks to the birth of the Chorley Taxi Association (CTA).

Image
Image: Lancashire Evening Post

Private and Hackney drivers as well as operators have come together to form the CTA in a bid to raise the quality of service, have better representation with the council, and share information.

The group was the brainchild of Mohammed Esa, businessman and owner of a Hackney Carriage, and Shaz Malik who operates Four Sixes Taxis.

With historic differences between Hackney and private hire drivers, they wanted to get the whole trade working together, rather than everyone dealing with the same issues individually.

Shaz said: “At first it was just pie in the sky, to be honest. We didn't even really understand how we would do this – to unite the Chorley taxi trade together and how the infrastructure would even sit. It’s never been done in the history of the Chorley taxi trade.”

After several meetings, Hackney drivers and operators Shakail Ahmed, Shoaib Desai and Rashid Sohail were brought on board, and the CTA was launched a little over a month ago.

It involves a small paid membership to cover running costs, with money to be put back supporting the trade. Only licensed badge holders from Chorley can apply.

Members have access to legal information and individual drivers can discuss any taxi-related issues on a one-to-one with CTA leaders.

After working with local businesses, CTA membership holders will also have access to discounts from the likes of takeaways, insurance companies, accountants and car washes.

CTA is also working in partnership with Chorley Council, representing the taxi trade.

How do customers benefit?

Shaz said: “CTA trade members are certified taxi drivers and not only have they been verified by the council, but also registered with the Chorley Taxi Association, which gives the customers extra piece of mind.

“Previously if a customer forgot any of their belongings in a Hackney Carriage they would have had to either remember the license number or registration number to ask about the item, or wait on the taxi rank hoping to see the driver at some point during the day.

"As all Hackney drivers are self employed and have varied shifts, this was a difficult task.

"CTA members, who are both Hackney and Private Hire are all on one platform and share this type of information about lost property. Its much easier to locate missing items and return them back to customers.”

Uber

He also warned of issues booking an Uber, which are currently not licenced in Chorley but come in from other boroughs.

He said: “A customer who decides to book a Uber or other drivers who are not apart of CTA could always be a disadvantage.

“Uber drivers are not licensed in Chorley, so if there are any problems, then unfortunately you have to contact another borough who they are licensed to.

"All the taxis currently operating in Chorley not are all from Chorley.

"If you’re unsure about a taxi driver, take their badge details and you can also ask them if they are a member of the CTA. If they are then it’s an extra piece of mind. The customer could contact CTA in the first instance if they have a complaint against the driver.”

Model

Shaz wants other districts to copy this model.

He said: “We are building something unique for Chorley, a shared platform between all taxi drivers and it’s not only for the trade but for the people of Chorley. Keeping everyone safe. CTA is a name you can trust, building a better future for the people of Chorley.”


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PostPosted: Sat Oct 14, 2023 12:04 pm 
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Quote:
"CTA members, who are both Hackney and Private Hire are all on one platform and share this type of information about lost property. Its much easier to locate missing items and return them back to customers.”

In fact this is all a bit misleading to members of the public, because more important is presumably that drivers should hand lost property to police if it's not returned directly? This all makes it sound like there's no such obligation, and that the best way is to go via the trade directly. Of course, that can work at times, but obviously plenty of people will phone round various offices, or approach drivers on the ranks, while independent drivers like me might not get to know someone is looking for something.

And, on a related point, it's presumably not compulsory to be part of this new association?

Quote:
"If you’re unsure about a taxi driver, take their badge details and you can also ask them if they are a member of the CTA. If they are then it’s an extra piece of mind. The customer could contact CTA in the first instance if they have a complaint against the driver.”

By the same token, this is a trade association rather than a circuit, or whatever? I mean, on what earth will passengers be getting in touch with a trade association with complaints, and would that even be advisable?

Other than that, this is all a bit too PR-ish, and makes it sound like they've reinvented the wheel rather than started a cross-trade association. And wasn't one of the previous articles from Chorley simply off-the-scale in terms of bull$hit? :-o


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PostPosted: Sat Oct 14, 2023 12:27 pm 
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Location: Stamford Britains prettiest town till SKDC ruined it
Quote:
that drivers should hand lost property to police if it's not returned directly?


maybe round your way but in many parts of the country including Lincolnshire the police will NOT accept lost property

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PostPosted: Sat Oct 14, 2023 6:56 pm 
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Not exactly reinventing the wheel here are they? :roll:

Both sides of the trade working together, alongside operators, isn't exactly unique.

However, once they disagree on something that's when the fun starts.

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PostPosted: Sat Oct 14, 2023 7:38 pm 
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Edders, I thought the return lost property to owner or hand it in to police within 24/48 hours thing was pretty standard, but maybe it's just a Scottish thing.

But a quick google suggest that it varies enormously, in England at least.

The next three posts are the first three English councils I found via Google, and that's the only reason I picked them. Usefully, they're all quite different, and at a rough guess I'd say they're probably fairly representative of the whole lot, because apart from these three, I can't really think of any other way to do it, unless like Chorley there's no official involvement in it at all :-o


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PostPosted: Sat Oct 14, 2023 7:39 pm 
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This is Nottingham City Council, and is pretty straightforward:

Quote:
If you have left something in a licensed private hire vehicle or hackney carriage vehicle, please call Nottinghamshire Police on 101 and ask to speak to the central front counter.

All drivers by condition of their combined hackney carriage and private hire drivers licence are required to take any belongings to Central Police Station within 24 hours of the item being found.


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PostPosted: Sat Oct 14, 2023 7:39 pm 
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This is St Albans - and the council here deals with any lost property itself :-o

Quote:
If you have lost an item in a taxi, please send us an email to taxilicensing@stalbans.gov.uk with the following details

your name and address;
your contact telephone number;
the date and approximate time you were in the taxi;
the name of the taxi firm you used;
whether the taxi was booked or flagged down;
details of vehicle (plate number, company, colour, badge number)
a detailed description of all the items missing.

Private Hire Operators do not deal with missing property and it is the responsibility of every driver to check their vehicle at the end of their shift.

Please note: Drivers must bring all lost property to reception at our offices in St Peters Street, St Albans.

An officer will contact you if your property is handed into the council. We will then arrange for you to come in to collect the items and sign to say you have collected your property. You will need to show identification before we hand over your property.

Please note: Drivers should check their vehicles at the end of each journey however it is possible other customers may have found your missing property and kept it without the knowledge of the driver.

Unfortunately, this is extremely hard to prove and therefore there is no guarantee that your items will be found and returned to you.


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PostPosted: Sat Oct 14, 2023 7:40 pm 
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This is South Glocs, and the following is written by the taxi compliance officer, and is quite interesting. So an HCD finding £400 in cash (say) doesn't even have to hand it in? :-o

He just has to tell police he's found it via their website? 8-[

Quote:
HACKNEY CARRIAGES:

If you find mobiles, laptops, passports, driving licences, very high value items or over £500 cash
you can hand them into a police station or give them to me. I will make a note of your badge or
plate number as sometimes the loser wants to express their appreciation to you.

For anything else (since the police generally won’t take found property any more), once you have
made a reasonable effort to trace the owner, let the police know at avonandsomerset.police.uk/generalcontact and after 6 weeks you can dispose of the property
appropriately. You can also put a post on the Facebook group TAXI – Lost and Found (Bristol) to
try and reunite the property with the owner. It’s a great group which drivers themselves have set
up and we’ve been able to return all sorts of property such as laptops, a pushchair, bags and even
a barristers wig !

PRIVATE HIRE VEHICLES:

As you check your vehicle each journey, you will know which passenger left the item behind so it
should be given to your Operator to reunite with the owner.

If it’s not clear who has left it behind and it’s a mobile, laptop, passport, driving licence, very high
value item or over £500 cash then take it to a police station or give it to me. Anything else should
be given to the Operator.


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PostPosted: Sat Oct 14, 2023 7:41 pm 
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But again there's that fantasy in the latter two above that drivers will check their car for lost property after every run :lol:

Was on the rank here last night, sitting behind a driver for maybe 45 minutes or so. A middle-aged couple came along, and there was a bit of toing and froing, and opening of doors etc. Eventually they came back to me - turned out someone had puked on the back seat and down the door exterior, and the driver hadn't even noticed :-o

I'd guess the pax been making a lot of noise, and he was distracted by that, so could just about identify with it all, although it was either completely odour-free vomit, or the driver doesn't have a sense of smell :?

Was only 9.30pm as well :roll:


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PostPosted: Sat Oct 14, 2023 8:12 pm 
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I think all the local councils down here have the police station as the venue for lost property.

So much easier to just drop off and go.

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PostPosted: Sat Oct 14, 2023 10:09 pm 
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officially we are supposed to hand it the police but the police will refuse to accept it as they will not accept responsibility for the storage of lost property

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PostPosted: Thu Mar 14, 2024 8:56 pm 
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Well it looks like they've got the lost property thing sorted out. Trouble is, you need to go on a course and pass an exam to understand it all :lol:

And I think there are quotation marks missing here - it's mostly quotes from an official council statement, by the looks of it, but there are no quote marks at the beginning of each paragraph, suggesting that it isn't just direct quotes. But the giveaway is maybe the highlghted word 'us'...


New lost property rules to help if you lose your phone, jewellery, keys or purse in a taxi in Chorley

https://www.lep.co.uk/news/new-lost-pro ... ey-4555604

This has happened to a lot of us.

People who lose their valuables in a taxi are being given a helping hand in Chorley.

Chorley Borough Council has brought in new rules to make it easier for items to be runited with owners. It came after the Chorley Taxi Association (CTA) notified officers that drivers had no where to take items after police stations stopped taking in lost property four years ago.

After being contacted by CTA founder Shaz Malik, a public safety committee meeting was held, and it was agreed that the council would take in items not reunited by taxi drivers after 72 hours. They will keep hold of them for three months.

Chair of the Licensing and Public Safety Committee, Councillor Matthew Lynch said: "After we became aware that licensed drivers no longer have somewhere to hand in lost property (found inside taxis or handed to them) in the event they cannot reunite the property with its owner, we made an amendment to those licence conditions so that licensed drivers can now hand the property in at our council offices on Union Street."

What are the rules?

Where property has been left in a licensed vehicle, the driver has a duty to attempt to reunite that property with the owner. This may not always be possible due to the driver being unaware of who left the property, being unable to get in contact with the person or some other reason.

Where a driver finds and/or has property handed to them which has been left in the vehicle, and which he has been unable to reunite with the owner, the driver should return that property to the Council Offices within 72 hours of that property being handed to him. The council will take custody of the item and will record relevant details in a dedicated register.

The council will store items which have been handed in to us for a maximum of three months from it being handed in. After this, the item will be destroyed. Any money which is returned to the council will be donated to the Mayor's Charity after thee months have elapsed.

Shaz Malik said: "At CTA, we strive to reunite lost property with its rightful owners as quickly as possible. To facilitate this process, we have created a form on our website where individuals can report any lost items. The information provided is then circulated among our CTA members, this is done pretty quickly, we operate 24 hours."

Access the CTA lost property site here: https://www.chorleytaxiassociation.co.uk/lostpreperty


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PostPosted: Thu Mar 14, 2024 8:56 pm 
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Fair play to the CTA, and despite the misspelling 'property' in the URL, the link does actually work.

But, as is often the case, this on the relevant CTA page is just too full of BS and the like if you ask me:

Quote:
At CTA, we take immense pride in prioritizing customers and striving to fulfill their requirements to the best of our abilities. If, by any chance, you happen to misplace an item within one of our trusted CTA Taxis, we kindly request you to take a moment and complete the designated form on our website. The form will require essential information regarding your ride, including the Taxi number, as well as a detailed description of the misplaced item. Every report we receive is greatly valued, and we assure you that our dedicated team will spare no effort in assisting you to retrieve your belongings safely. Alternatively another option is to reach out to a CTA trade member, who will be equipped to promptly report the issue through our comprehensive network.

And, more importantly, it makes it sound like you actually need the badge or vehicle number to make an enquiry (which is more obvious from the actual form on the website).

And, in that regard, it's worth remembering that the CTA encompasses several PH operators and HCs. I mean, how many people hiring HCs in the street will know the badge or vehicle number if they lose something?


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