JD wrote:
What would you have done if a non payer tried to get in your cab a second time?
I suspect the NVQ wouldn't list punching the mush on the nose as an approved way forward, but that's going to be a more common route than being nice and respectful.
In the same way most would deal with a mush who broke into their homes and stole some money.
But for those folks not wanting a ruck, and/or the mush is a big lad, then maybe a route that takes in the police station, or the radio office/rank, might be a good idea to get back up.