Bootle to man airport, about an hour and a half would you say
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| Family’s Anger Over Six-Hour Taxi Delay http://taxi-driver.co.uk/phpBB2/viewtopic.php?f=2&t=9220 |
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| Author: | Brummie Cabbie [ Tue Aug 26, 2008 10:22 pm ] |
| Post subject: | Family’s Anger Over Six-Hour Taxi Delay |
Family’s Anger Over Six-Hour Taxi Delay 26th August 2008 Outraged Millom holiday makers were left stranded at Manchester Airport for six hours when their taxi home failed to arrive. But their pre-booked taxi from Millom firm Pete’s Taxis left them waiting for six hours. Holborn Hill resident Joanne Loudon, one of the angry party, hit out at the taxi firm. She says she has not received an apology or a refund from the company following the delay on July 29. Mrs Loudon said: “We had booked for them to take us and drop us off at the airport. We paid them £280 for the two trips. Everything was fine, they dropped us off, I have no complaints about that service. We had a really nice holiday and we really enjoyed it. We arrived back at about 4.55am on July 29 and we had arranged for them to pick us up. We walked around the car parks looking for them but we couldn’t find our taxi. We were then calling them from 5.30am but there was no answer. We had children with us and it was very late. In the end my mates had to go round and wake them up. They said they had forgotten about us. We were there for six hours. We have had no apology and no refund. If we had had an apology it would have been fine, we are not complainers. I just want to warn others about what happened to us.” According to Mrs Loudon, a taxi from the firm did arrive at around 11am following the wait. The owner of Festival Road-based Pete’s Taxis, Ann Dickinson, has defended the company. She says she has apologised but has no intention of refunding the party as the service was provided. She said: “We did go for them. Mrs Loudon’s ex-husband did come to see us and we got a driver out. The driver had to come from Bootle to get them. We did apologise to her ex-husband at the time and if they do want to come round I will apologise to them. There are no plans for a refund.” Source; North West Evening Mail |
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| Author: | grandad [ Tue Aug 26, 2008 10:41 pm ] |
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SIX HOURS LATE and they call that providing a service??????????? |
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| Author: | captain cab [ Tue Aug 26, 2008 10:59 pm ] |
| Post subject: | Re: Family’s Anger Over Six-Hour Taxi Delay |
Brummie Cabbie wrote: Family’s Anger Over Six-Hour Taxi Delay
26th August 2008 Mrs Loudon said: “We had booked for them to take us and drop us off at the airport. We paid them £280 for the two trips. Everything was fine, they dropped us off, I have no complaints about that service. We had a really nice holiday and we really enjoyed it. We arrived back at about 4.55am on July 29 and we had arranged for them to pick us up. We walked around the car parks looking for them but we couldn’t find our taxi. We were then calling them from 5.30am but there was no answer. We had children with us and it was very late. In the end my mates had to go round and wake them up. They said they had forgotten about us. We were there for six hours. We have had no apology and no refund. If we had had an apology it would have been fine, we are not complainers. I just want to warn others about what happened to us.” Source; North West Evening Mail Errm how good the holiday was has nothing to do with the taxi company....but I suppose CC |
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| Author: | cabbyman [ Wed Aug 27, 2008 12:06 am ] |
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6 minutes late demands an apology. 60 minutes is unforgiveable. 6 hours ....I can't think of a suitably strong admonishment....revocation of licence????.....'Hanging????'..... I am disgusted to think that someone's management control allows them to 'forget' and still not offer some compensation. /rant over. |
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| Author: | JD [ Wed Aug 27, 2008 12:13 am ] |
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Not a very nice experience for the customers. I didn't know Cumbria also had a Bootle or is that Boot Hill? Regards JD |
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| Author: | skippy41 [ Wed Aug 27, 2008 12:51 am ] |
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Bootle to man airport, about an hour and a half would you say
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| Author: | grandad [ Wed Aug 27, 2008 6:55 am ] |
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skippy41 wrote: Bootle to man airport, about an hour and a half would you say
No, six hours, Bad traffic and all that. 
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| Author: | Tulsablue [ Wed Aug 27, 2008 9:53 am ] |
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Similar happened with me once, god knows how. 
Did the job AND refunded full amount with apology, result customer still uses us on a regular basis. Even the best system can fail but it is what you do when YOU get it wrong that matters, just be honest with the customer thats all they want. |
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| Author: | Chester J.D. [ Wed Aug 27, 2008 11:10 am ] |
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its a pity it doesn`t work both ways .... I went to pick someone up from Manchester Airport who had missed the connecting flight in America so missed the flight home and had to wait until the next day. They never bothered phoning to let me know so I stood at the airport for 2 hours waiting for them. |
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| Author: | captain cab [ Wed Aug 27, 2008 11:34 am ] |
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JD wrote: Not a very nice experience for the customers. I didn't know Cumbria also had a Bootle or is that Boot Hill?
Regards JD I think Cumbria's Bootle was here first......mind you I wouldnt go out after dark there 
CC |
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| Author: | gusmac [ Wed Aug 27, 2008 3:24 pm ] |
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JDBubbles wrote: its a pity it doesn`t work both ways ....
I went to pick someone up from Manchester Airport who had missed the connecting flight in America so missed the flight home and had to wait until the next day. They never bothered phoning to let me know so I stood at the airport for 2 hours waiting for them. I sympathise, but we are supposed to be the professionals 
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