Taxi Driver Online

i am right in thinking the likes of BT can send more than 1 caller down 1 number?


i.e. 10 "lines", not 10 numbers incoming, and a switchboard phone to pick up calls

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Of all the things ive lost, i miss my mind the most

I don't think so. unless things have changed, if you want 10 calls to be answered at the same time you will need 10 lines. Although I think it can be set up so that you don't need 10 numbers. the same number can ring all the phones. But I could be wrong.

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Grandad,

we've got 4 lines on one number. So 10 probably more than feasible.

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My heart is heavy, but my consience clear,
I voted Yes, without any fear.

We've got one number going to 10 lines, they'll all ring at once.

that isn't quite the same. That is just one line with multiple phones. You won't be able to use each phone independantly.

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Grandad,

Oh yeah, we've only got two outgoing lines that you can ring out with.

Do you mean that the 10 lines ring separately, ie there can be 10 different calls at the same time?

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Grandad,

yes, one incoming NUMBER, but (say) 10 ops can take a call each at the same time

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Of all the things ive lost, i miss my mind the most

I'll would bet that there are 10 lines.

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Grandad,

you mean 10 numbers?

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Of all the things ive lost, i miss my mind the most

I mean like ringing BT or British gas, they have 100's of operators in an office but theres only 1 0844 number to ring

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Of all the things ive lost, i miss my mind the most

You can have as many lines as you like all using just one number.

Let’s say you wanted 10 lines, BT could simply install 10 individual wall sockets and 10 phones but because these are then individual lines, when someone rings, the call will go to the first phone and the rest will remain silent. The second phone will only ring if the first one is busy, the third will only ring if both 1 and 2 are busy and so on and so on. So, imagine line 3 is ringing when line 1 finishes the call; because there’s no intelligence, it doesn’t automatically move the call and you need to go to phone 3 to answer the call. A phone system (PBX) provides a better way of queuing the calls and steering them to who ever is free to answer.

As for sending more calls down one line, this can be done either with digital lines (ISDN) which can carry two calls per line or by using internet based systems such as VOIP or SIP which can handle considerably more. With internet based systems, your lines are basically intercepted at the exchange and then routed over the internet to internet type phones at your office or in fact anywhere in the world. We use this method and it works well for us but you do need a good stable Internet connection and backups in place just in case.

Hope that helps.

Bill

thats what i was thinking off

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Of all the things ive lost, i miss my mind the most

Yes we've got that option.

id have thought any busy base would go down that route instead of 5 different numbers

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Of all the things ive lost, i miss my mind the most