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PostPosted: Wed Nov 19, 2003 9:11 pm 
And that was me as well.


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 Post subject:
PostPosted: Thu Nov 20, 2003 11:27 am 
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Joined: Thu Nov 06, 2003 11:31 am
Posts: 31
Location: Cordic Ltd
Anonymous wrote:
Hang on Rob.

You have to face up to market facts.

PMR is so cheap and this industry is so 'cheapskate'.

Current GPRS communication is 'patchy' to say the least.

From my experience data downloads are ponderously.

Big fleets won't be able to cope with the sort of web-based speeds available for quite a while.

Anyway Good luck

(I await the blast)


No blast - just part of the market education exercise.

1. Cordic deals with market facts every day. Those who don't think they can afford us are welcome to go and buy a bag of nails and come back when they realise their mistakes....if you can give me a big enough sob story I might even consider offering a better deal...nah, scrap that, you should have learnt first time.

2. "Cheapskate" - I prefer "looking for value for money" :D

3. GPRS "patchy" ? Patchy as in patchy coverage or unable to support downloads while you are mobile? We have customers using/relying on the national coverage & we don't send large amounts of data (see 4 below). With regard to PMR, I seem to spend a lot of time listening to people moaning about PMR coverage and quality...now there is a patchy technology. :wink:

4. I agree that using GPRS for web-browsing and downloading is not perfect (yet - G3 anyone?) but for squirting compressed text messages and GPS updates to and from a mobile handset it is a perfect fit.

5. Big and small fleets want and need this solution. Anything based on PMR is a "get by" fix. It works, (sort of) and certainly be made cheaply but at what cost? Me, I would want to work on my golf swing & not worry about dataheads losing job info or heaven forbid a CLI pop-up crashing a booking terminal....as one prospect embarrasingly demonstrated to me.

Rob Mc


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 Post subject:
PostPosted: Thu Nov 20, 2003 2:12 pm 
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Joined: Tue Sep 16, 2003 6:09 pm
Posts: 1180
Location: Miles away from paradise, not far from hell.
Rob McCulloch wrote:
2. "Cheapskate" - I prefer "looking for value for money" :D


I also prefer your view Rob, however I believe Tom's view to be the accurate one. :D

Alex


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 Post subject:
PostPosted: Thu Nov 20, 2003 8:52 pm 
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Joined: Sat Sep 20, 2003 9:30 pm
Posts: 990
Location: The Global Market
Hi Rob

This isn't meant to be a knocking Cordic theme from me, just trying to raise some relevant points.

GPRS Patchy, yes. I drove for 10 minutes the day within five miles of Vodafone's world headquarters without any signal. On a train journey to the North East recently I had no phone signal for 30% of the journey. Data blast? well my text messages repeatedly failed.

PMR. I don't know what my licence costs per year it is so insignificant. The radios cost £250 per car five years ago. I have an excellent mast that gives me 95% coverage for a 20 mile radius (that'll do for me). I am aware that new radios are becoming available (PT from Denmark) that send data 10 times quicker than the current british market standards. That is a technology leap for PMR.

I have 25 company mobiles and I can tell you how much they cost.

Cheapskate - yes. You were apparently at Sandown. They don't all dress up like tramps just for the show. That is our industry.

Still good luck. Someone is going to breakthrough the technology to the next generation, just I think the successfull ones are going to have their feet in both forms of communication.

You aren't the first with this type of product, Mobisoft have been trying to launch a similar product for a few years and they are backed by Finland's leading mobile phone company. They, Excell? and the one at Sandown the year before have all tried.


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 Post subject:
PostPosted: Fri Nov 21, 2003 1:22 am 
Rob,

I like your system, but I see a few problems:

The XDA is NOT robust enough. Geoffs point about 'phones is not valid - not only do 'phones fail regularly, the average mobile is cheap to replace out of warranty - I get a new one every year at no cost. The XDA out of warranty, SIM free probably costs around £500.

As for the manufacturers replacing them under warranty, as I was told by Cordic at Donnington, I rather suspect that after a few too many returns, they will come up with the old "our warranty doesn't cover use in taxis clause", not to mention dropping, theft by passengers, passengers throwing up over them etc.

By far the biggest problem is that if the average driver doesn't own it, he isn't going to look after it. I regularly see much more robust data heads and even metal radios with major physical damage.

The other big problem, as I see it, is the lack of voice communications. Most companies still rely on voice for a reasonable proportion of their comms. If you have a seperate radio system for this, bang go your savings on PMR, if you use the 'phone, you've got to pay for calls.

Even at 5p / minute, assuming 5 mins / driver / day, a 100 car system is going to spend over six hundred quid a month on calls.

For these reasons, not to mention its tried and tested nature, I think data on PMR is here to stay for much longer than some would have us believe!

Regards,

Dave.


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 Post subject:
PostPosted: Fri Nov 21, 2003 1:33 pm 
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Joined: Thu Nov 06, 2003 11:31 am
Posts: 31
Location: Cordic Ltd
Oh this is so much fun...I had no idea there were so many experts out there. :lol:

Let me start this rather long post by saying no one, NO one, is more accutely aware of the spend thrift nature of the taxi industry than me. And if that wasn't bad enough, even if we gave our products away, some people would still bitch and moan about something. So, my task is to find, educate and convert businesses, (not necessarily in that order) that have been pulling their hair out trying to run their businesses effectively. That said, herewith some hard facts that should speed up the process:

1. Our solution does NOT, I repeat, NOT, use SMS messaging or data over a voice call on the cell-phone network. It uses a dedicated GPRS channel that those nice people at O2 and Orange, (much to Transcomms disbelief) provide. Vodafone and T-Mobile also provide a GPRS service but on their networks, voice calls take precedence, so at peak times GPRS availability becomes restricted and SMS messages get put into a queue until such time as the network has sufficient capacity to deliver them. I suppose you could call this patchy but it is not comparing apples with apples. Guess who we put our customers on.

2. The XDA's are surprisingly tough - a certain owner of the largest fleet in Plymouth dropped my live demo unit onto the Sandown show floor as he was pulling it out of its cradle. To his credit he spluttered "I guess I'm about to find out how expensive they really are". To his relief the unit carried on as normal. FWIW it has been dropped more times than I care to mention and still looks and operates as normal. It is of course a consumer grade device not an MIL spec piece of hardware, so some care and attention is needed. But what price for portability? Would you rather sit in your car all day waiting for a job to appear on a PMR datahead or sipping a decent coffee knowing that you can still accept work even though you are not in the car? I don't know that it has been formally vomit tested but we usually site them on the drivers right hand side so that punters cannot get near them during normal use.

3. GPRS is an always connected service. You only pay for the data you transmit. So using our software we know we can transmit about 1000 jobs per car, per month, to pretty much anywhere in the country for £6! If you throw in some GPS based vehicle tracking this goes up to, wait for it, £7! Now, the PMR guys will say that it is practically free. Well guess what, you get what you pay for.

I don't know an operator on PMR that hasn't gone through the ludicrous motions of despatching a job, either via voice or data, then ringing the driver/s up on their cell-phones to check what they are up to. Or as is often the case some idiot is sat on the mic broadcasting what they are listening to on the radio and the only way to shut them up is to ring them - talk about the tail wagging the dog. So, sure its free or very low cost (execpt those guys with leased lines) but man what a stoopid way to run a business.

4. Mr Thumb, you say that GPRS is patchy. I'm guessing now, but were you were using your Vodafone cell phone signal strength meter (calibrated for voice calls) to measure a data only service - shurly shome mishtake? I am curious though. Why do you have 25 mobile phones? Presumably it is to keep in touch with your drivers when they zip off to the airport. How much does that cost - not just in airtime but also administration? Presumably as a responsible business owner you will also be fitting those proper hands-free kits by the end of next week ? :wink:

Since we don't use the telephony functions of the XDA there is no need for a handsfree kit. However, if you did want to upgrade your staff with an integrated voice and data set with built in SatNav then this is very do-able and actually lowers the capital cost.

5. You are right though that we are not the first - simply the best :) Our solution is not just about a snazzy handset - there is the backend business tools as well. It is our back-end stuff that makes the difference. Despatching whether voice or data is despatching, but if you want to grow the fleet, save yourself paperwork nightmares, have an effect way to manage staff and have a system that you won't outgrow, then give us a call. Otherwise its horses for courses.

Later

Rob Mc


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 Post subject:
PostPosted: Fri Nov 21, 2003 7:20 pm 
Rob, as a very responsible Business Owner my car have all had car kits for five years. My staff also have a very stringent policy on use of phones.

Yes I have 25 mobiles to keep in touch with cars out of area (also to keep in touch with managers). One bill, so admin is simply. Monitoring of billing and a premicell keep costs on track.

Do I understand that you envisage a system with little or no voice communication?

I might just give you a call next week.


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 Post subject:
PostPosted: Fri Nov 21, 2003 8:27 pm 
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Joined: Wed Sep 03, 2003 7:30 pm
Posts: 57242
Location: 1066 Country
Rob McCulloch wrote:
Would you rather sit in your car all day waiting for a job to appear on a PMR datahead or sipping a decent coffee knowing that you can still accept work even though you are not in the car?


Get that right, and you will win the drivers over without doubt.

I'm not too sure the offices will be as warm to it, but the drivers will love it.

As no-doubt will the thieves. :(


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 Post subject:
PostPosted: Fri Nov 21, 2003 8:52 pm 
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Joined: Thu Nov 06, 2003 11:31 am
Posts: 31
Location: Cordic Ltd
Tom Thumb wrote:
Do I understand that you envisage a system with little or no voice communication?


Absolutely! Voice is purely optional.


R.


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 Post subject:
PostPosted: Sat Nov 22, 2003 7:01 pm 
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Joined: Tue Sep 16, 2003 6:09 pm
Posts: 1180
Location: Miles away from paradise, not far from hell.
Rob

Is there any chance you can make me a new wife? :D :D :D :D

Alex


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 Post subject:
PostPosted: Sun Nov 23, 2003 1:16 am 
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Joined: Sun Sep 21, 2003 12:04 am
Posts: 725
Location: Essex, England
I didnt stop at Cordic's stand at Sandown ( I was one of those scruffy tramps who walked past), as I thought I couldnt afford it.

But all this for £7 a month? We could sell one to each owner driver. Will you supply them individually?

Does that include the base unit costs?

Two user base installation with GPS and voice comms. Connected to a third management PC running Sage. How much for this then? We already have the PCs.

Do you need to know how many cars we have? If you do, it will cost too much.

_________________
There is Significant Unmet Demand for my Opinion.


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 Post subject:
PostPosted: Sun Nov 23, 2003 10:15 am 
Rob McCulloch wrote:
Oh this is so much fun...I had no idea there were so many experts out there. :lol:

Let me start this rather long post by saying no one, NO one, is more accutely aware of the spend thrift nature of the taxi industry than me. And if that wasn't bad enough, even if we gave our products away, some people would still bitch and moan about something. So, my task is to find, educate and convert businesses, (not necessarily in that order) that have been pulling their hair out trying to run their businesses effectively. That said, herewith some hard facts that should speed up the process:

1. Our solution does NOT, I repeat, NOT, use SMS messaging or data over a voice call on the cell-phone network. It uses a dedicated GPRS channel that those nice people at O2 and Orange, (much to Transcomms disbelief) provide. Vodafone and T-Mobile also provide a GPRS service but on their networks, voice calls take precedence, so at peak times GPRS availability becomes restricted and SMS messages get put into a queue until such time as the network has sufficient capacity to deliver them. I suppose you could call this patchy but it is not comparing apples with apples. Guess who we put our customers on.

2. The XDA's are surprisingly tough - a certain owner of the largest fleet in Plymouth dropped my live demo unit onto the Sandown show floor as he was pulling it out of its cradle. To his credit he spluttered "I guess I'm about to find out how expensive they really are". To his relief the unit carried on as normal. FWIW it has been dropped more times than I care to mention and still looks and operates as normal. It is of course a consumer grade device not an MIL spec piece of hardware, so some care and attention is needed. But what price for portability? Would you rather sit in your car all day waiting for a job to appear on a PMR datahead or sipping a decent coffee knowing that you can still accept work even though you are not in the car? I don't know that it has been formally vomit tested but we usually site them on the drivers right hand side so that punters cannot get near them during normal use.

3. GPRS is an always connected service. You only pay for the data you transmit. So using our software we know we can transmit about 1000 jobs per car, per month, to pretty much anywhere in the country for £6! If you throw in some GPS based vehicle tracking this goes up to, wait for it, £7! Now, the PMR guys will say that it is practically free. Well guess what, you get what you pay for.

I don't know an operator on PMR that hasn't gone through the ludicrous motions of despatching a job, either via voice or data, then ringing the driver/s up on their cell-phones to check what they are up to. Or as is often the case some idiot is sat on the mic broadcasting what they are listening to on the radio and the only way to shut them up is to ring them - talk about the tail wagging the dog. So, sure its free or very low cost (execpt those guys with leased lines) but man what a stoopid way to run a business.

4. Mr Thumb, you say that GPRS is patchy. I'm guessing now, but were you were using your Vodafone cell phone signal strength meter (calibrated for voice calls) to measure a data only service - shurly shome mishtake? I am curious though. Why do you have 25 mobile phones? Presumably it is to keep in touch with your drivers when they zip off to the airport. How much does that cost - not just in airtime but also administration? Presumably as a responsible business owner you will also be fitting those proper hands-free kits by the end of next week ? :wink:

Since we don't use the telephony functions of the XDA there is no need for a handsfree kit. However, if you did want to upgrade your staff with an integrated voice and data set with built in SatNav then this is very do-able and actually lowers the capital cost.

5. You are right though that we are not the first - simply the best :) Our solution is not just about a snazzy handset - there is the backend business tools as well. It is our back-end stuff that makes the difference. Despatching whether voice or data is despatching, but if you want to grow the fleet, save yourself paperwork nightmares, have an effect way to manage staff and have a system that you won't outgrow, then give us a call. Otherwise its horses for courses.

Later

Rob Mc


Rob you forgot to tell them you can insure them for £4 per month.


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 Post subject:
PostPosted: Sun Nov 23, 2003 11:06 am 
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Joined: Sun Sep 21, 2003 12:04 am
Posts: 725
Location: Essex, England
Ah. So now its £11 per month.

_________________
There is Significant Unmet Demand for my Opinion.


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 Post subject:
PostPosted: Sun Nov 23, 2003 3:27 pm 
Andy7 wrote:
Ah. So now its £11 per month.



remember Steve at National Cabline?
you are safer in thier taxis, except you werent

Wharfie


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 Post subject:
PostPosted: Sun Nov 23, 2003 4:40 pm 
Does the £7 / month include line rental?
How much for monthly support, for say, a 70 car system?
And what do you recommend for those who want / need voice?

Regards,

Dave.


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