express1 wrote:
we have updated from previous autocab The system when working is very good, but !!! I personally i don't believe you get what you pay for. ask precise questions very precise. (e.g.are the upgrades free for all equipment purchased) after you buy it upgrades are free to a point(only on base sets not data-heads etc those are very expensive) get everything in writing.The I.T. teams talk to you like your an idiot and I have proven on several occasions they were incorrect. I have been waiting for members of autocab to return calls because of issues. Guess what still waiting. be very wary very poor customer relations
Exactly the same experience here. Sold us a system, charged us a fortune for repairs and service, never engaged with us once in 5 years until this week when they phoned us asking if we wanted to go to a meeting about how they were going to fight Uber. funny how they care all of a sudden when the bottom line is going to be effected. we told them to sod off.
Hopefully soon we can get a system from someone else that doesnt require spending £1500 on an a engineer for the day to make small changes to plots!
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