Sussex wrote:
Cab firm sorry for smell slur
A taxi firm last night apologised for banning a disabled woman from using their cars because she was too smelly, it was reported today.
Cab operators at Edinburgh's Festival City Cars reportedly told Anne Campbell, 45, she had "hygiene problems" and refused to collect her from a bank, despite her using their service for five years to get to regular hospital appointments.
On Tuesday, Ms Campbell, from Craigmount, had used one of their cabs to get into town but the firm would not pick her up. It also barred her number from calling their offices.
Director Kevin Wood said: "The situation was handled incorrectly. We apologise unreservedly."
You don't deal with the matter by leaving the punter stranded at a bank!!
Where's the common sense!
Let's look at the facts.
She had been a customer of EFCC for five years & probably had 'the hygiene problem' for most of that time, if not all of it. These things don't just come on suddenly & are usually caused by a colostomy bag that is either past its sell by date or not emptied regularly.
EFCC had probably, with some certainty, known about this probelm for some time, probably a few years.
So what do they do?
They take the woman to the bank & then refuse to take her home, probably because all their drivers had refused to do the return.
WTF is the sense in that?
At least leave the vulnerable woman in the safety of her own home, by either refusing to take her to the bank on that particular day & telling her that she can no longer use EFCC's services, or once you have taken her to the bank, do the return journey back to her home & then tell her the bad / good news.
I don't dispute that there are passengers with 'hygiene problems'; we've all come across them.
But to leave her stranded away from the comfort & security of her own home is not clever at all.
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