Taxi Driver Online

I think you should be talking to finance they like to know when they have financed a pup.

you may be able if you go through citisens advice to negotiate a loss capital payment.

lets be right how can you pay finance, on a bus thats in the garage. even bigger companies struggle when a capital asset lays idle.

dont want to go on and on but you need profesional help over this, there are clearly problems caused over and above the mere vehicle problem, I am horrified and disgusted at how you are being treat.

if it was a little back street garage I would say go to the main dealer, well if the main dealer struggles struth, what can you do?

you cant tell me you have confidence in this vehicle anymore? you will be a nervous wreck everytime things go wrong!

look for an exit policy, dont wait months before you realise I was right.

incuidently first bus localy ran 2 buses belonging to an agent, wrong buses wrong place, 5 year warenty, just 18 months into a 3 year contract they have got shut.

it happens to big companies too.

Thanks yorkie, I've been in touch with the finance company today. They don't want to know. The only advice they can give is that I have the vehicle repaired thru the main dealer and Ford. I have told them my situation, keeping the bus on the road to make my living, and that I am paying repayments on a vehicle which I dont feel is up to scratch. They also said I should be contacting the dealer i bought it from. When i said that it was bought from Glasgow and I lived in Lincoln, the guy on the other end of the phone said that this is the problem with purchasing goods from outside your area!
I think a trip to a solicitors to see how the land lies might be the next thing.

Ok scooch, the problem sounds like the intermittant relay or the wiring surrounding it, it couldn't be the stalk or the motor as they work fine.

It sound as though they have tried everything, if the relay doesn't fix the problem have a word with the solicitor at C.A.B and question whether or not the vehicle can be returned under being "not fit for the purpose it was bought" as it was bought from a specialist supplier it could be them that you take to court leaving them to sue Ford.

B. Lucky

So what's the position with the warranty Scootch?

You say that the vehicle has done 82,000 but you've had it 12 months?

Have Ford agreed that it will be repaired under warranty?

Presumably the fault first occured within the warranty period?

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Taxi Driver Online
www.taxi-driver.co.uk

If the fault is repairable under warranty then you should have some kind of redress for the hassle you've had, but if the warranty is not relevant then you probably have no redress at all.

But before seeing a solicitor I would give the CAB and Trading Standards a try, since they're free

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Taxi Driver Online
www.taxi-driver.co.uk

You have to be carefull with FORD because they will hammer the warranty, if it hasn't been took to them for servicing they will try and send you away.

ok thats suprised me, leave the solicitor for a moment and go to citisens adviice beaurax they might find you a solicitor

oh and I FORGOT GET HOLD OF TRADING STANDARDS

the goods are not of merchantable quality.

Since you've just repeated what I said a few hours ago you should have just said 'CAB' as I did, then you might have spelt it correctly

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Taxi Driver Online
www.taxi-driver.co.uk

I dont think you need to send him to France





CAB on a taxi driver site? your confusing me

Captain cab

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Think of how stupid the average person is, and realize half of them are stupider than that.
George Carlin

when I get an e-mail to read a thread I dont read them all but answer one by one.

the fact I was saying the same thing is co-incidental, at that point I had not read yours.

ok popeye?

Ok, ta for those ideas. I will try and contact the CAB on Monday. I did contact the Trading Standards a while ago. They told me to approach the finance company. They said that the contract I have is with them (finance comp) To be honest thay weren't very helpful at all, although I did only speak over the phone, as their office is 28 miles away. I contacted the SMMT last week to ask their advice, they told me to contact the finance company too. Last year, around August, I also contacted the Taxi Centre in Glasgow where the bus came from. I was having problems with the windows in the sliding doors ( 3 replacements here to date, Ford say there is a problem with them but they cannot come up with an alternative. So they just keep replacing them) I mentioned the fuse problem to the Taxi Centre, asking if any other buses had had trouble with the windows or the wipers. No they hadn't experienced any problems they said. They told me to make sure the dealer kept me supplied with fuses. In the general conversation I asked about replacing the vehicle, they said that they couldn't replace it at that stage as it had already done too many miles, an alternative might be to trade it in but they said that the depreciation would be huge. Same old story, pass the buck.

Re the warranty, Ford have honoured it, the vehicle has been serviced at the dealers. To give them credit they have said that they will even continue to try to sort this problem even when the warranty runs out.
My main concern is this, Ford and the dealership have had the vehicle in the workshop over 15 times to try and sort this problem. When the fault first occurred the milage was about 29K its now at 95k. The dealership and Ford want the vehicle for at least 5 days to do further investigation. From past experience with the dealership I expect to take the vehicle in on a Monday morning, then an engineer might not even put a screwdriver to it till Wednesday afternoon. Thats 2 and a half days lost earnings before they even start. Why after all this time, after having the vehicle so many times are we going down this path at this late stage? The dealership had the vehicle in for 3 days in November to strip the wiring loom down. When it came back the wiper fault wasn't sorted and it started to blow another fuse for the air con and the dashboard heater. They cannot give me any assurance that this will even cure the fault. Also they can't tell me what will happen if they do all this and the fault still exists. I have tried and better tried to get a replacement vehicle from Ford, to use whilst mine is in the dealers, e.g. I suggested they approach an accident management company and hire a plated up vehicle from them to enable me to carry on earning. Ford say that this is something which they do not do. They have said that WHEN they finally repair the vehicle they would be willing to offer me a goodwill gesture. It will probably be a couple of vouchers for a free service, I'd need a book of vouchers thicker than the Gideon Bible to compensate me for the money I've lost with this.

i dont know if this is an option but i know a few people who have done it!
just hand it back to the finance company!
am i not right in saying you can do so after a given time?

once you have paid half your term e.g 2years out of a 4 yr deal then you can hand the car back to the finance company with out being black listed

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magic on the pitch (hhmm)

Not all finance companies have this,some have the option but others no.