Family’s Anger Over Six-Hour Taxi Delay
26th August 2008
Outraged Millom holiday makers were left stranded at Manchester Airport for six hours when their taxi home failed to arrive.
But their pre-booked taxi from Millom firm Pete’s Taxis left them waiting for six hours.
Holborn Hill resident Joanne Loudon, one of the angry party, hit out at the taxi firm.
She says she has not received an apology or a refund from the company following the delay on July 29.
Mrs Loudon said: “We had booked for them to take us and drop us off at the airport. We paid them £280 for the two trips. Everything was fine, they dropped us off, I have no complaints about that service. We had a really nice holiday and we really enjoyed it. We arrived back at about 4.55am on July 29 and we had arranged for them to pick us up. We walked around the car parks looking for them but we couldn’t find our taxi. We were then calling them from 5.30am but there was no answer. We had children with us and it was very late. In the end my mates had to go round and wake them up. They said they had forgotten about us. We were there for six hours. We have had no apology and no refund. If we had had an apology it would have been fine, we are not complainers. I just want to warn others about what happened to us.”
According to Mrs Loudon, a taxi from the firm did arrive at around 11am following the wait.
The owner of Festival Road-based Pete’s Taxis, Ann Dickinson, has defended the company. She says she has apologised but has no intention of refunding the party as the service was provided.
She said: “We did go for them. Mrs Loudon’s ex-husband did come to see us and we got a driver out. The driver had to come from Bootle to get them. We did apologise to her ex-husband at the time and if they do want to come round I will apologise to them. There are no plans for a refund.”
Source; North West Evening Mail
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